Privacy Policy

Overview

Specthrive Wellness & Behavioral Health LLC ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at specthrivewbh.com (the "Website"). By using our Website, you consent to the practices described in this policy.

This Privacy Policy applies only to information collected through our Website. It does not apply to information collected during the provision of therapy services, which is governed by our Notice of Privacy Practices and HIPAA regulations.

Information We Collect

Information You Provide: When you submit our contact form, we collect your name, email address, phone number (if provided), and message content. We may also collect information you provide when you sign up for newsletters, request information about our services, or otherwise communicate with us.

Important: Please do not submit protected health information (PHI), sensitive medical details, or confidential information through our website contact form. Our contact form is not a secure method for transmitting health information.

Automatically Collected Information: When you visit our Website, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visits
• Device type (desktop, mobile, tablet)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and communicate with you
• To schedule consultations and provide information about our services
• To improve and optimize our Website and user experience
• To analyze Website traffic and usage patterns
• To protect the security and integrity of our Website
• To comply with legal obligations and enforce our terms
• To send periodic emails regarding our services (if you have opted in)

Information Sharing and Disclosure

We do not sell, trade, rent, or otherwise share your personal information with third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website, conducting our business, or serving you (such as website hosting, email services, or analytics providers), so long as they agree to keep this information confidential.
• Legal Requirements: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process.
• Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.

What are cookies? Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site.

Types of cookies we may use:

• Essential cookies: Necessary for the Website to function properly
• Analytics cookies: Help us understand how visitors interact with our Website by collecting anonymous information
• Preference cookies: Remember your settings and preferences

Managing cookies: You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Website Analytics

We use Microsoft Clarity to understand how visitors interact with our Website. Clarity is a user behavior analytics tool that helps us improve our Website by showing us how users engage with it.

What Clarity collects:

• Mouse movements, clicks, and scroll behavior
• Pages visited and time spent on pages
• Device and browser information
• Anonymized session recordings of user interactions

Privacy protections: Clarity automatically masks sensitive content and does not collect personal information such as passwords, payment details, or any text you type into forms. Clarity does not track users across different websites.

For more information about how Microsoft handles this data, please see the Microsoft Privacy Statement.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect the personal information we collect. Our Website uses SSL/TLS encryption to protect data transmitted between your browser and our servers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain personal information collected through our Website for as long as necessary to fulfill the purposes for which it was collected, including to respond to your inquiries, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are typically retained for up to two years unless you request earlier deletion.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to certain exceptions
• Opt-out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our Website may contain links to third-party websites, including our client portal, social media pages, and other external resources. These third-party sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

HIPAA and Protected Health Information

This Website Privacy Policy applies only to information collected through our Website. Once you become a client, your protected health information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and our Notice of Privacy Practices, which provides detailed information about how we use, disclose, and protect your health information.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. As noted above, we do not sell personal information.

California residents may also request information about our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: